Responsibilities: Conduct orientation and ongoing IT training for new hires and existing staff., Collaborate with HR to develop training materials, job aids, and manuals., Identify training needs and create instructor-led and self-paced learning modules., Set up, maintain, and troubleshoot computer and network systems., Provide remote technical support for offsite users., Maintain inventory of IT equipment and supplies., Communicate with all departments on training procedures and needs., Continuously improve workflows through technology and training initiatives., Document training processes and maintain up-to-date records.
Qualifications: Strong understanding of computing equipment and software.Excellent communication and facilitation abilities.Self-motivated, detail-oriented, and organized.Comfortable training diverse groups and managing multiple tasks efficiently., Strong understanding of computing equipment and software., Excellent communication and facilitation abilities., Self-motivated, detail-oriented, and organized., Comfortable training diverse groups and managing multiple tasks efficiently.
Minimum Requirements: Is your candidate able to commute to Stoughton, MA without requiring relocation?,Is your candidate authorized to work in the U.S. without the need for visa sponsorship?
Screening Questions: N/A
Company Information
About Company: N/A
Culture: N/A
Additional Information
Interview Process: 1-2 Conversations
Day to day: Deliver IT training sessions for new hires and staff, both in-person and remotely., Prepare training materials and ensure equipment is ready for sessions., Provide technical support during training and troubleshoot issues., Communicate with departments to address training needs and updates., Maintain training documentation and inventory of IT equipment., Collaborate with teams to enhance processes through training and technology.
Challenges: Managing multiple training sessions while providing timely technical support., Adapting training materials to rapidly evolving technology and diverse user skill levels., Ensuring consistent communication and coordination with various departments., Maintaining IT equipment readiness and troubleshooting technical issues during training.
Reporting Structure: Reports to: Information Technology Manager
Team: Works closely with HR, IT staff, and other departments for training coordination., Provides support to all staff members during and after training sessions., No supervisory responsibilities.
Growth: This role offers opportunities for career development through leadership in training initiatives, collaboration with various departments, and potential progression to senior training or IT management roles within the organization.
Ideal Candidate Profile: The ideal candidate has 1-3 years of experience in IT-related training, strong technical knowledge of computing equipment and software, and excellent communication skills. They are self-motivated, detail-oriented, and comfortable delivering training to diverse groups while managing multiple tasks efficiently.
Companies to source from: Unique System Skills LLC – Nashua, NH – www.ussllc.com, TechSherpas 365 – Boston, MA – www.techsherpas.com, Compass Technical Training – Quincy, MA – www.compassctt.com, Per Scholas Greater Boston – Boston, MA – www.perscholas.org, Global Knowledge – Boston, MA – www.globalknowledge.com, Millennium Training Institute – Woburn, MA – www.millennium.edu, CED Solutions, LLC – Boston, MA – www.cedsolutions.com, Springfield Technical Community College – Springfield, MA – www.stcc.edu, Assabet Technical Institute – Marlborough, MA – www.assabet.org, Boston IT Education – Boston, MA – www.bostonitedu.com
Messaging Channel
This is the messaging channel between the recruiters and the hiring manager for this role.
