Job Details

Job Overview

The Hospice Clinical Manager is responsible for managing hospice care operations by overseeing patient case reviews, coordinating interdisciplinary teams, and providing clinicians with guidance to ensure quality, patient-centered care. This role involves making home visits, evaluating patient progress, and adjusting care plans as needed, while handling complex cases with compassion and efficiency. It requires a registered nurse license, prior experience in hospice or home care, and the ability to navigate sensitive situations, collaborating closely with a dedicated team of clinicians, social workers, and medical staff to deliver holistic, individualized care.

Responsibilities

  • Clinical Leadership: Supervise, mentor, and provide guidance to a multidisciplinary team—including nurses, social workers, chaplains, and home health aides—to foster a collaborative and effective care environment.
  • Case Management: Receive case referrals and review available patient information (including home visits) to determine hospice/home care needs. Assign appropriate hospice personnel and confer with the medical director regarding patient eligibility.
  • Clinical Evaluation: Evaluate each case using multiple approaches (home visits, conferences, record reviews, and clinician reports); verify impressions, and instruct clinicians to promote effective performance and quality care delivery.
  • Patient Care Oversight: Ensure that every patient receives comprehensive, compassionate care that meets their unique needs while promoting comfort and dignity.
  • Quality Assurance: Monitor and assess the effectiveness of clinical interventions, ensuring adherence to hospice care protocols, regulatory guidelines, and patient safety standards.
  • Care Coordination: Collaborate closely with physicians, caregivers, and the interdisciplinary team to develop, adjust, and implement individualized care plans.
  • Compliance and Documentation: Ensure accurate and timely clinical documentation—including assessments, care plans, and progress notes—in compliance with regulatory and hospice standards.
  • Training and Education: Provide ongoing education and training for clinical staff on best practices in hospice care, including palliative symptom management, end-of-life issues, and family support.
  • Performance Management: Evaluate staff performance, offer constructive feedback, and support continuous professional development.
  • Family and Patient Advocacy: Act as a liaison between families and the hospice team, ensuring that the concerns and needs of both patients and their loved ones are addressed.
  • On-Call Support: Be available for on-call duties as needed to promptly address clinical issues or emergencies.

Qualifications

  • Education: Registered Nurse (RN) with a current, active license in California.
  • Experience: Minimum of 2 years in a clinical management role, with at least 1 year in hospice or palliative care. Proven ability to work within an interdisciplinary setting.
  • Certification: Hospice and Palliative Care Certification (CHPN) preferred.
  • Leadership Skills: Proven ability to lead, motivate, and manage a team of clinical professionals in a fast-paced environment.
  • Strong Clinical Knowledge: In-depth understanding of hospice care principles, symptom management, and end-of-life care.
  • Excellent Communication: Strong interpersonal, verbal, and written communication skills, with the ability to interact effectively with patients, families, and healthcare teams.
  • Problem-Solving Abilities: Excellent critical thinking skills, with the ability to make sound decisions in complex situations.
  • Computer Skills: Proficient in electronic medical records (EMR) systems and other clinical software.

Must-Have Requirements

  • Please ensure that the candidate has not already applied for a role at Mission.

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