Salary / Hourly Rate: $110,000 - $200,000 per year (0.50% - 5.00% Equity)
Benefits: N/A
Role Information
Role Overview: N/A
Responsibilities: Stand up Customer Success from 0→1: playbooks for onboarding, adoption, QBRs, renewals., Own retention and growth: NRR/GRR, health scores, risk flags, expansion pipeline., Drive 1-month go-lives and 100% utilization with enterprise-ready onboarding and training., Close the loop with Product/Sales/Eng: turn customer signal into roadmap and wins., Hire and coach the team; stand up systems and dashboards (Salesforce/Gainsight) to forecast.
Qualifications: Strong across frontend + backend: React, Node.js/Python, Postgres., Hunger: High agency, a willingness to learn, and a drive to do whatever it takes, Customer-obsessed: unsolved user issues keep you awake at night., Intellectually humble: low ego, high curiosity, collaborative., Biased toward action: You act, you don't wait
Minimum Requirements: 5+ years of experience in Customer Success, Account Management, or relevant experience in a SaaS environment,Proven track record of successfully managing and growing customer accounts in a high-growth startup,Experience working closely with product and engineering teams to influence product improvements based on customer feedback
Screening Questions: How many years of experience do you have in a customer success leadership role at a startup?,Can you describe your experience with scaling customer success teams in a high-growth environment?,Can you give an example of a time you effectively collaborated with product and sales teams to enhance the customer experience?,What intrigues you about Readily's mission and do you have a personal connection to the problem they're trying to solve?
Company Information
About Company: N/A
Culture: N/A
Additional Information
Interview Process: Traditional 3 round interview process.
Day to day: N/A
Team: N/A
Growth: You’ll have founder‑level ownership: expect to design the strategy, stand up processes and tools, and partner directly with customers and product to shape our roadmap and playbooks.