Head of Customer Success (YC Startup)

Bounty Amount: $8,250 - 15,000

Company Name: Readily

Role Type: Full-time

Location: San Francisco, CA

Salary / Hourly Rate: $110,000 - $200,000 per year (0.50% - 5.00% Equity)

Benefits: N/A

Role Information

Role Overview: N/A

Responsibilities: Stand up Customer Success from 0→1: playbooks for onboarding, adoption, QBRs, renewals., Own retention and growth: NRR/GRR, health scores, risk flags, expansion pipeline., Drive 1-month go-lives and 100% utilization with enterprise-ready onboarding and training., Close the loop with Product/Sales/Eng: turn customer signal into roadmap and wins., Hire and coach the team; stand up systems and dashboards (Salesforce/Gainsight) to forecast.

Qualifications: Strong across frontend + backend: React, Node.js/Python, Postgres., Hunger: High agency, a willingness to learn, and a drive to do whatever it takes, Customer-obsessed: unsolved user issues keep you awake at night., Intellectually humble: low ego, high curiosity, collaborative., Biased toward action: You act, you don't wait

Minimum Requirements: 5+ years of experience in Customer Success, Account Management, or relevant experience in a SaaS environment,Proven track record of successfully managing and growing customer accounts in a high-growth startup,Experience working closely with product and engineering teams to influence product improvements based on customer feedback

Screening Questions: How many years of experience do you have in a customer success leadership role at a startup?,Can you describe your experience with scaling customer success teams in a high-growth environment?,Can you give an example of a time you effectively collaborated with product and sales teams to enhance the customer experience?,What intrigues you about Readily's mission and do you have a personal connection to the problem they're trying to solve?

Company Information

About Company: N/A

Culture: N/A

Additional Information

Interview Process: Traditional 3 round interview process.

Day to day: N/A

Team: N/A

Growth: You’ll have founder‑level ownership: expect to design the strategy, stand up processes and tools, and partner directly with customers and product to shape our roadmap and playbooks.

Ideal Candidate Profile: N/A

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