Role Type: Full-time Salaried Employee - Field-Based (Requires 50-75% Travel)
Location: Rock Hill, South Carolina (Suburb of Charlotte) - Field-Based (Vehicle Provided)
Salary / Hourly Rate: $25 - 35 hour
Benefits: Health, Dental, Vision, 401k (50% match of the first 6%)
Role Information
Role Overview: N/A
Responsibilities: Installation & MaintenanceEnsure conveyor belts and systems operate effectively according to customer specifications.Identify and troubleshoot basic conveyor system components, including splicing, belt cleaning, and pulley lagging.Perform disassembly and removal of components to facilitate maintenance and repairs.Load trucks with tools, materials, and equipment for conveyor belt installation and maintenance.Splicing & RepairsConduct mechanical, step, and finger splices using both hot and cold repair methods.Assemble and dismantle cleaner systems, activating and deactivating as necessary.Perform pulley lagging, including preparation and application of adhesives and primers.Complete buffing, trimming, and sealing of conveyor belts.Customer Service & CommunicationWork collaboratively with co-workers, supervisors, and customers to ensure high-quality service.Professionally represent the company at customer sites and maintain positive client relations.Address on-site customer issues and escalate concerns to the appropriate personnel (Solution Specialist, Foreman, or Service Manager).Safety & ComplianceMaintain a safe work environment and comply with company and customer-specific safety regulations.Demonstrate proper use and safe handling of tools, equipment, and materials.Report any faulty parts or equipment immediately to the Service Supervisor or Shop Foreman.Training & DevelopmentAttend and actively participate in the Apprenticeship Program, demonstrating competency in acquired skills.Assist in training and mentoring apprentices.Continuously improve knowledge, skills, and workmanship through on-the-job training.Administrative & HousekeepingComplete assigned paperwork accurately and on time.Maintain cleanliness and organization of the work area, both in the shop and at customer sites.Perform additional duties as assigned., Installation & Maintenance, Ensure conveyor belts and systems operate effectively according to customer specifications., Identify and troubleshoot basic conveyor system components, including splicing, belt cleaning, and pulley lagging., Perform disassembly and removal of components to facilitate maintenance and repairs., Load trucks with tools, materials, and equipment for conveyor belt installation and maintenance., Splicing & Repairs, Conduct mechanical, step, and finger splices using both hot and cold repair methods., Assemble and dismantle cleaner systems, activating and deactivating as necessary., Perform pulley lagging, including preparation and application of adhesives and primers., Complete buffing, trimming, and sealing of conveyor belts., Customer Service & Communication, Work collaboratively with co-workers, supervisors, and customers to ensure high-quality service., Professionally represent the company at customer sites and maintain positive client relations., Address on-site customer issues and escalate concerns to the appropriate personnel (Solution Specialist, Foreman, or Service Manager)., Safety & Compliance, Maintain a safe work environment and comply with company and customer-specific safety regulations., Demonstrate proper use and safe handling of tools, equipment, and materials., Report any faulty parts or equipment immediately to the Service Supervisor or Shop Foreman., Training & Development, Attend and actively participate in the Apprenticeship Program, demonstrating competency in acquired skills., Assist in training and mentoring apprentices., Continuously improve knowledge, skills, and workmanship through on-the-job training., Administrative & Housekeeping, Complete assigned paperwork accurately and on time., Maintain cleanliness and organization of the work area, both in the shop and at customer sites., Perform additional duties as assigned.
Qualifications: Autonomy – Work independently with minimal supervision.Oral Communication – Communicate effectively with others using the spoken word.Detail-Oriented – Pay attention to the minute details of a project or task.Reliability – Demonstrate dependability and trustworthiness.Responsibility – Be accountable for one’s conduct and actions.Safety Awareness – Identify and correct conditions that affect employee safety.Time Management – Organize and complete work efficiently within given deadlines.Working Under Pressure – Maintain performance and complete tasks in stressful situations., Autonomy – Work independently with minimal supervision., Oral Communication – Communicate effectively with others using the spoken word., Detail-Oriented – Pay attention to the minute details of a project or task., Reliability – Demonstrate dependability and trustworthiness., Responsibility – Be accountable for one’s conduct and actions., Safety Awareness – Identify and correct conditions that affect employee safety., Time Management – Organize and complete work efficiently within given deadlines., Working Under Pressure – Maintain performance and complete tasks in stressful situations., Strong problem-solving abilities.Effective communication skills, particularly oral communication.Strong mechanical aptitude., Strong problem-solving abilities., Effective communication skills, particularly oral communication., Strong mechanical aptitude., Ability to follow work procedures and instructions.Ability to pass customer-required pre-access drug and alcohol screening.Basic computer skills., Ability to follow work procedures and instructions., Ability to pass customer-required pre-access drug and alcohol screening., Basic computer skills., Education: High School Diploma or GED (Preferred).Experience: Minimum of 2 years of hands-on mechanical work, ideally within the same or a related industry, or a business with a 24/7 service component.Certification & Licenses:Valid Driver’s License.Clean Driver’s Abstract., Education: High School Diploma or GED (Preferred)., Experience: Minimum of 2 years of hands-on mechanical work, ideally within the same or a related industry, or a business with a 24/7 service component., Certification & Licenses:Valid Driver’s License.Clean Driver’s Abstract., Valid Driver’s License., Clean Driver’s Abstract.
Minimum Requirements: N/A
Screening Questions: N/A
Company Information
About Company: N/A
Culture: N/A
Additional Information
Interview Process: Phone or Video Call, Then On-Site
Day to day: On-Site Maintenance & Repairs – Travel to customer sites to install, inspect, troubleshoot, and repair conveyor belts and systems. Perform splicing, belt cleaning, pulley lagging, and component replacements., Equipment Preparation – Load trucks with tools and materials for scheduled jobs, maintain and organize workshop equipment., Customer Interaction – Communicate with clients, address service needs, and escalate complex issues as needed., Safety & Compliance – Follow all safety procedures, wear PPE, and ensure compliance with company and customer safety standards., Administrative & Training – Complete service reports, attend training sessions, and assist in mentoring apprentices. Maintain a clean and organized work environment.
Challenges: General warehouse environment., Frequently working outside, in various weather conditions, May be working in damp or humid environment, May be required to work above or below ground level/confined space, Regularly required to work weekends, over time hours, and emergency hours, Frequent lifting of up to 50 lbs, with occasional lifting of up to 100 lbs., Regular standing, walking, kneeling, crouching, climbing, and manual manipulation of equipment., Occasional crawling and bending required., Requires use of PPE, including steel-toe boots, safety glasses, gloves, aprons, hearing protection, and dust masks., Work environments may include warehouse settings, outdoor locations, confined spaces, and heights., Extended shifts, overtime, and emergency response work may be required.
Reporting Structure: Reports to Service Manager of Field Service
Team: Works closely with co-workers, supervisors, and customers to ensure proper conveyor system installation and maintenance., Reports directly to the Service Manager and collaborates with shop personnel, territory Solution Specialists, and Foremen., Supports apprentices by assisting in training and mentorship as needed., Acts as a representative of Viacore at customer sites, maintaining professionalism and customer relations.
Growth: There are several opportunities for career development and advancement for a Conveyor Service Technician at Viacore. Technicians can advance into senior technician roles, lead technicians, or supervisory positions as they gain experience. There is also potential for specialization in areas such as mechanical splicing, vulcanizing, and advanced troubleshooting. Viacore provides on-the-job training, safety certifications, and mentorship programs to help employees develop their skills and grow within the company.
Ideal Candidate Profile: The ideal Conveyor Service Technician candidate has hands-on mechanical experience with conveyor belts or similar systems, preferably in industrial maintenance, material handling, or a related field. They are comfortable with frequent travel (50-75%), working in warehouse and field environments, and can handle physical tasks such as lifting heavy equipment, crouching, and climbing. The candidate should have strong problem-solving skills, a detail-oriented mindset, and a commitment to safety. A valid driver’s license and the ability to pass pre-employment screenings are also essential.
