Job Details
Job Overview
Responsibilities
- Install, test, and maintain personal computing, network hardware, and software systems.
- Perform diagnostic tests and hardware repairs.
- Evaluate and resolve technical issues both onsite and remotely.
- Maintain parts inventory and produce support documentation.
- Analyze and recommend system changes to improve workflows.
- Troubleshoot network performance and assist system administrators.
- Complete projects with minimal supervision.
Qualifications
Education: Associate degree or equivalent experience.
Experience: 2-5 years in IT support/Help Desk roles.
Skills:
- Strong technical knowledge of computing equipment, software, and networking.
- Experience with TCP/IP, DNS, Active Directory.
- Independent, self-motivated, and capable of managing tasks efficiently
Ideal Candidate
The ideal candidate is an experienced IT support professional with 2-5 years of help desk experience, strong technical knowledge of computing systems, and familiarity with TCP/IP, DNS, and Active Directory. They are self-motivated, detail-oriented, and thrive in both independent and collaborative environments, managing multiple support requests efficiently while providing excellent service.
Must-Have Requirements
Is your candidate able to commute to Stoughton, MA without requiring relocation? Is your candidate authorized to work in the U.S. without the need for visa sponsorship?
About the Company
Company Overview
Our Mission
Tempus Unlimited, established in 1950, is a non-profit organization dedicated to empowering children and adults with disabilities to live independently and participate fully in society. Originally founded by parents on the South Shore, the organization provides a comprehensive range of community-based services, including Personal Care Management, Adult Foster Care, Supported Living, Employment Services, and Social and Recreational Programs.
With a mission to support individuals in living as independently as possible in the least restrictive environment, Tempus Unlimited encourages personal involvement and decision-making to enhance self-sufficiency and control over one’s own life. The organization’s core values—respect, integrity, self-determination, teamwork, cultural competency, and compassion—guide its efforts to promote inclusion in social, recreational, family, and work activities.
Through its continuum of services, Tempus Unlimited fosters independence and inclusion, helping people with disabilities achieve a high quality of life and full participation in their communities.
YouTube video about company: https://youtu.be/KDMRuiFsrNM?si=LwfWBnH-cAJGmYU6
Company Culture
Benefits
Relocation & Sponsorship
What you can expect
Day to Day
- Provide technical support to staff onsite and remotely.
- Install, test, and maintain computer hardware, software, and network systems.
- Perform diagnostics and repairs on equipment.
- Manage support requests through an incident-tracking system.
- Maintain equipment inventory and document completed tasks.
- Collaborate with departments to improve workflows through technology.
Team
- Works closely with IT team members, system administrators, and various departments.
- No supervisory responsibilities.
Growth
This role offers opportunities to advance within the IT department through skill development in system administration, network management, and project leadership. Tempus Unlimited encourages continuous learning and professional growth.
Interview Process
1-2 Conversations
Additional Information
Additional Information
No Relocation No Sponsorship
Attached Documents
Client Messaging Channel
Client Messaging Channel
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