Responsibilities: Install, test, and maintain personal computing, network hardware, and software systems., Perform diagnostic tests and hardware repairs., Evaluate and resolve technical issues both onsite and remotely., Maintain parts inventory and produce support documentation., Analyze and recommend system changes to improve workflows., Troubleshoot network performance and assist system administrators., Complete projects with minimal supervision.
Qualifications: Strong technical knowledge of computing equipment, software, and networking.Experience with TCP/IP, DNS, Active Directory.Independent, self-motivated, and capable of managing tasks efficiently, Strong technical knowledge of computing equipment, software, and networking., Experience with TCP/IP, DNS, Active Directory., Independent, self-motivated, and capable of managing tasks efficiently
Minimum Requirements: Is your candidate able to commute to Stoughton, MA without requiring relocation?,Is your candidate authorized to work in the U.S. without the need for visa sponsorship?
Screening Questions: N/A
Company Information
About Company: N/A
Culture: N/A
Additional Information
Interview Process: 1-2 Conversations
Day to day: Provide technical support to staff onsite and remotely., Install, test, and maintain computer hardware, software, and network systems., Perform diagnostics and repairs on equipment., Manage support requests through an incident-tracking system., Maintain equipment inventory and document completed tasks., Collaborate with departments to improve workflows through technology.
Challenges: Managing multiple support requests simultaneously., Maintaining system performance and resolving network issues promptly., Collaborating with various departments to implement and support new technologies.
Reporting Structure: Reports to: IT Support Supervisor.
Team: Works closely with IT team members, system administrators, and various departments., No supervisory responsibilities.
Growth: This role offers opportunities to advance within the IT department through skill development in system administration, network management, and project leadership. Tempus Unlimited encourages continuous learning and professional growth.
Ideal Candidate Profile: The ideal candidate is an experienced IT support professional with 2-5 years of help desk experience, strong technical knowledge of computing systems, and familiarity with TCP/IP, DNS, and Active Directory. They are self-motivated, detail-oriented, and thrive in both independent and collaborative environments, managing multiple support requests efficiently while providing excellent service.
Companies to source from: Unique System Skills LLC – Nashua, NH – www.ussllc.com, TechSherpas 365 – Boston, MA – www.techsherpas.com, Compass Technical Training – Quincy, MA – www.compassctt.com, Per Scholas Greater Boston – Boston, MA – www.perscholas.org, Global Knowledge – Boston, MA – www.globalknowledge.com, Millennium Training Institute – Woburn, MA – www.millennium.edu, CED Solutions, LLC – Boston, MA – www.cedsolutions.com, Springfield Technical Community College – Springfield, MA – www.stcc.edu, Assabet Technical Institute – Marlborough, MA – www.assabet.org, Boston IT Education – Boston, MA – www.bostonitedu.com
Messaging Channel
This is the messaging channel between the recruiters and the hiring manager for this role.
