Company Name: American Alarm and Communications Inc.
Role Type: Full-time
Location: Weymouth, MA
Salary / Hourly Rate: $100,000 - $120,000 per year
Benefits: Life insurance,Paid Holidays,Vacation Time,Paid Time Off,Paid Parental Leave,Tuition Assistance Plan,Computer Purchase,Real Estate Purchase
Role Information
Role Overview: N/A
Responsibilities: Responsible for direct supervision of service and installation staff, as well as the office team., Prepares work schedules, expedites workflow, and determines work procedures. Ensuring service and installation teams are properly staffed to cover vacations and absenteeism., Reports Operational Metrics to Regional Operations Manager for further review & performance assessment. Recommend operational improvements based on metrics and staffing., Ensures on-call coverage., Manage day-to-day needs of staff including direction, praise, motivation, and discipline., Monitors SROs to ensure that customers' needs are serviced promptly and professionally. Observe employees’ demeanor, technical accuracy, and conformity to company policy., Recommends corrective actions to adjust processes regarding customer complaints., Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities and provides recognition for results., Responsible for employment training, and disciplinary action; prepares performance reviews, and gives final recommendations to HR and the Regional Operations Manager for PIP or corrective disciplinary actions., Maintain records of all SROs, Incidents and provide accurate, detailed, and timely paperwork and reports to management., Works closely with the teams to manage customer expectations and efficient workdays for the technicians., Approves time cards and oversees the assignment of overtime for technical teams., Responsible for the review of all service SROs to ensure that subscribers are properly billed for all chargeable service calls., Responsible for the identification and resolution of troublesome accounts., Build and maintain working relations with the sales staff., Responsible for providing superior customer support to Key Accounts., Assist in formulating policies, procedures, and guidelines that would further the growth, development, and professionalism of the branch with a goal of superior customer service and satisfaction., Ensures compliance with local police and fire departments, and regulatory agencies., Answer technical questions for the office team so they can better support the needs of the tech team and customers., Complete quotes for deficiencies reported via NFPA Inspections., Research and obtain information on position-specific training opportunities.
Qualifications: 5-10 year experience in a technical role with a Class D license or apprenticeship., 2 years experience in a supervisor or Team Lead capacity, NICET III certification is desired., Class D Systems Technician license preferred., Notifier Verifier Tools
Minimum Requirements: 5-10 year experience in a technical role with a Class D license or apprenticeship.,2 years experience in a supervisor or Team Lead capacity,MUST do on call,Ability to troubleshoot,Can install a fire alarm panel – from panel to devices
Screening Questions: Do you have Lisc?,Confirm the office location is a suitable commute. Confirm 5-days/week expected in the office - Weymouth, MA.,Their general availability for interviews (for planning purposes).,What’s the best way to contact them (some prefer email, some phone calls, etc.)?,Best things about the job / things you would like to change?,What motivates you at work?,How do you manage your time and prioritize a task?,What are you looking for in your next position?,Preferred Work Environment?,What about this role interests you?,What is your experience with supervision, scheduling, fire alarm?,What do you like about being a supervisor?,What is motivating you to become a supervisor if not already?,What skills do you have that you believe will make you successful in this role?,Working as a team is crucial for this role. How do you work as a part of a team?,If we ask your current/previous employer about you, how do you feel they would respond?
Company Information
About Company: N/A
Culture: N/A
Additional Information
Interview Process: N/A
Day to day: N/A
Team: N/A
Growth: N/A
Ideal Candidate Profile: 10+ yrs in-field commercial Low Voltage exp, FA is his strength/main focus, Exp as Lead/Sr Tech – overseeing other Techs, Very strong Programming exp w/ Notifier, Firelite & various other panels, MA-D & Boston F-1 Licenses, Supervisory experience
Companies to source from: N/A
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